We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to enclose the original packing slip or a note with your name and address so we know who is returning the package.

Buyers are responsible to pay for return shipping. Repackage your item(s) similar to how they were received and send your return to the following address:

Jeff Khoshatefeh
Tuxedo Closeouts Return Dept
6606 Tallmast Circle
Bradenton, FL 34202

Damages and issues
Please inspect your order upon reception and contact us immediately at phyllis@tuxedocloseouts.com  if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. It will greatly expedite the process if you send us a picture of the defect or damage with your email.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept from outside of the United States, and there are no returns on gift cards.

Exchanges
You are welcome to return an item and request an exchange. The fastest way to exchange an item is to return the original for a refund, and make a separate purchase for the new item. If you would prefer to return it for exchange, please send your return to the address above. Don't forget to include a note with your name, address, phone number and the name of the item to send you, with size and color (if appropriate).

Refunds
Once we’ve received and inspected your return, we will only contact you if there is a problem with your return. Otherwise, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we should have received your return, please contact us at phyllis@tuxedocloseouts.com.